Sentinel Prepper is committed to customer satisfaction, and we aim to exceed your expectations. We make every effort to ensure each order is correct and delivered in a timely manner. Our goal is to be customer focused and we have based our return policy on that goal.
Returns are accepted within 30-days from the time the order is placed as long as the merchandise is returned in the same re-sellable condition, which condition shall be determined in our sole discretion. All shortages must be reported within 30-days of delivery.
Sentinel Prepper will NOT accept any returns for any shipments outside the continental United States.
Should you notice any discrepancy in your billing, you have 30-days to report it to Sentinel Prepper.
If any items purchased contain any manufacturing defect, customers will have 60-days to notify Sentinel Prepper of the defective merchandise. If we are notified within 60-days, replacement product(s) will be shipped out at no additional cost to our customer. Please note that we will replace only the defective items in the kit.
If any product is damaged during the shipment of the product, it is the customer’s responsibility to contact the delivery company (UPS, USPS or FedEx) directly. Insurance is issued free up to $100, however, insurance must be paid for in advance if the customer wants coverage over $100.
If an order is placed in error, the product cost will be refunded once the items have been returned however the shipping charge, as well as the return shipping cost, will not be refunded.
Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.
On orders returned for any reason other than defective merchandise, no shipping charges will be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships will have a 3.5% cancellation charge deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy stated above will be applied.